I work third shift security and often order from DoorDash. Today I noticed a local baked potato spot, and decided to order from there. I noticed that the store closes at different times on different days. On Friday and the weekend they close at 4 but on the other days they close at 2 am. I placed my order around 2:40 am, to ensure that everything would arrive in a timely manner.
The dasher assigned to me had a stop before mine. When she arrived to my destination, she called me to verify my location and it was during this phone call (that I took before even going to meet her in her car) that I learned that she accidentally gave my order to the wrong person. I was quite irked to learn this, and I asked if this was something that had happened to her before, not verifying the receipt before handing the food to the customer. She said it was the first time this had happened. I mentioned something about the importance of double checking so that customers get the right food. She then asks for my order so she can go back to the restaurant. I tell her that the restaurant closes at 4 that day, in an hour from when this conversation happened. She said she didn’t know that, and I said it’s okay and now she does. She gets upset with me and tells me to “lose the attitude.” (I myself didn’t know about the different closing times for this restaurant so understood that other may be confused to, but maybe the way I delivered this could have been less obvious). Still, it gave me the ick that she was lecturing me about my attitude when she had fumbled my order by not double checking.
I ended up having to order from somewhere else that night after getting a refund though not all ended badly.
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I work third shift security and often order from DoorDash. Today I noticed a local baked potato spot, and decided to order from there. I noticed that the store closes at different times on different days. On Friday and the weekend they close at 4 but on the other days they close at 2 am. I placed my order around 2:40 am, to ensure that everything would arrive in a timely manner.
The dasher assigned to me had a stop before mine. When she arrived to my destination, she called me to verify my location and it was during this phone call (that I took before even going to meet her in her car) that I learned that she accidentally gave my order to the wrong person. I was quite irked to learn this, and I asked if this was something that had happened to her before, not verifying the receipt before handing the food to the customer. She said it was the first time this had happened. I mentioned something about the importance of double checking so that customers get the right food. She then asks for my order so she can go back to the restaurant. I tell her that the restaurant closes at 4 that day, in an hour from when this conversation happened. She said she didn’t know that, and I said it’s okay and now she does. She gets upset with me and tells me to “lose the attitude.” (I myself didn’t know about the different closing times for this restaurant so understood that other may be confused to, but maybe the way I delivered this could have been less obvious). Still, it gave me the ick that she was lecturing me about my attitude when she had fumbled my order by not double checking.
I ended up having to order from somewhere else that night after getting a refund though not all ended badly.
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OP has offered the following explanation for why they think they might be the asshole:
> The action I took, I guess, was the way in which I spoke to her. Asking her if she double checks receipts and then mentioning that “now she knows” the closing time of the restaurant
This might make me the asshole bc some people interpret such words and corrections to be rude especially if delivered in a certain tone or manner
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Contest mode is 1.5 hours long on this post.
I get being frustrated that your dinner’s gone, but YTA. What was the point in lecturing her? She was already aware she’d made a mistake, so you just wasted both your time here instead of switiching straight to solving the problem.
YTA. Never piss off someone who has control over food getting to you.
NTA
YTA
You’ve never made a mistake before?
Should she have double checked the receipt? Sure. Did you need to speak so rudely? No.
I know you were hungry. But…She knew she was in trouble, because she was going to have two customers upset with her. There was no need to rub her nose in it.
You do know restaurants usually put earlier closing times for delivery apps?
She offered to drive back and get your food. And she still had an hour to get to the restaurant? Why “lecture” her?? Seek help
YTA – you did come at her with attitude.
YTA She made a simple mistake and offered to correct it. There was no reason to ask passive aggressive questions, lecture her and be so rude. Could you not have come to this conclusion yourself by reading what you wrote? Is this the first time you have been so rude? Rude people are liked less. Did you know that?
Nta
YTA. I’ve had food delivery mess up my order. And sometimes it was really silly mistakes, like not getting a self-serve drink lid on securely, so it spilled and I got no drink. I have never lectured someone like you did. I accept appropriate refunds and acknowledge that even the best of us makes the odd mistake.
Nta. I don’t understand all the yta votes honestly.
And she wouldn’t be dealing with this through you. she’d be dealing With it through the app.
YTA. They made a mistake, doesn’t necessarily make them an asshole. You immediately took the tone as though you had some sort of power over them, and it was your responsibility to educate them or something, which isn’t the case. They wanted to make an attempt at making amends, you said they didn’t open, she said she didn’t know that, all of that’s fine, then your drop another snarky comment. Your annoyance at her making a mistake is warranted, her annoyance at your attitude is warranted, but that it gives you ‘the ick’ to be called out on your behaviour, when you think it’s fine to say what you want about someone else’s mistake kind of wraps it all up.
YTA
Mistakes happen. No need for you to grill & lecture her, she already knows she messed up, she even offered to go back. Instead of understanding and thanking her for the offer you were a jerk.
Be a better human
NTA, I would be pissed as well. And when you do something wrong you make sure you fix your mistake. She had an attitude and I would file a complaint at door dash
Never become a supervisor… She makes a mistake the first time and you lecture her at the wee hours of the morning when mistakes will more often than not, be made. Okay. I would highly suggest that next time you brown bag it. I have caught drivers make a mistake. It happens. I am a driver. I catch myself before I do that, but it could happen. Some of us work two or three jobs. I work two. Sometimes you could be so tired that you make an error. Some of us have no choice but to do this. I am sure you have made mistakes in your job as well. Be more empathetic next time.
YTA She made a simple mistake and she offered to rectify it, probably out of pocket. An hr is more than enough time to pick up an order, especially something simple like a baked potato so you could have still had your meal, albeit a bit late. What you think was educating her likely came across as patronising. If you’d been nice and/or understanding she wouldn’t have reacted as she did. I too would have been frustrated but treating service or delivery workers poorly is never cool. And good luck to you in the future having pissed off someone who potentially has access to your food!