Just a small story for amusement.
I was finishing up at a Big 10 institution, and had written a dissertation that I was pleased with, and so was my committee. I read in the graduate handbook that it was required to submit the document electronically. I walked to the graduate student office, which was a pretty charming cottage, and had a conversation like this:
Me: I see that I’m required to submit my document electronically.
Staff: Yeah!
Me: I mean, I’m not sure how to do that.
Staff: I get that.
Me, increasingly confused: No, I’m here to find out because the guidelines stop short of telling me how.
Staff: Yes, we noticed that.
Me: I mean, my document is complete and I don’t know what to do with it next.
Staff: I bet!
Me: Look, you’re acting like no one has submitted electronically before.
Staff: Exactly! You’re the first!
Me: No one has had to do it that way… at this university… ever?
Staff, happily: Yeah! So when you figure it out, can you come back and tell us how to do it so we can add it to the handbook?
Lucky me.