I’ll start by acknowledging that fast food restaurants are criminally overworked and understaffed. However, I think the extra help should go to the kitchen rather than the front end.
Yes, it’s nice to get waited on by an actual human. But as the front end gets busy, the likelihood of human error increases dramatically. Ordering kiosks greatly reduce this by not having your order go through someone else’s brain where it can get jumbled.
Again, getting waited on feels nice. But the best place to experience that is at a sit-down restaurant. When one gets fast food, easy and convenient is the name of the game.
TLDR: Keep the ordering kiosks and hire more kitchen staff for better working conditions and more consistent results.
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