Hi everyone! I work in technical support. (24 F) We’re a pretty small team but I feel slightly embarrassed because I feel like I put the most amount of effort into my calls but I don’t get that many positive reviews. I’m just confused because they always end the call saying “you’ve been super helpful” or “thank you so much for your help” or “you’ve been so patient.” However I feel like my coworkers who half ass their calls get more praise from people because they leave them a bunch of reviews. I know I shouldn’t take it to heart because It’s not like I’m getting an influx of bad reviews. I’ll get one once in a while for something out of my control. It may be worth noting that I’ve been struggling with depression and anxiety really horribly the past few months and that’s when my reviews have somewhat halted. I also seem to get harder calls or more difficult people routed to me (thinking this is just bad luck) as opposed to be coworkers who have simple few minute calls.
My boss has said nothing negative ever and even praises me and my work but I still can’t shake the feeling that everyone hates me and I’m bad at my job. I was taking more tickets than everyone else as well and I think that was causing burnout. However I’ve scaled back on them and am starting to let others take more. I don’t know if I’m just unlikeable or what… my tone is always positive. I’m quite introverted so I was not planning on keeping this job permanently but as as a stepping stone. Any advice would be appreciated!
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Are you asking callers to please submit a review? That might be the difference with your coworkers.
Ask them for the review. Add it to your closing spiel, and emphasize that it’s based on your performance today.