Been at the company for 2+ years with access to web apps. My initial training was a disaster due to busy/unhelpful colleagues.
Today, a new team member got access to all apps, including two I’d never seen. One worked, the other gave an error. Turns out I was supposed to have access all along! Found an old email with an expired setup link from when I started đ¤Śââď¸.
Told my new manager about the error (omitting that I’d never used it). He’s now sorting it with access management and platform support, who are confused about the lack of access.
Terrified my manager will ask why I haven’t been using this platform I just discovered đ.
TL;DR: Bad initial training led to me missing access to two web apps for 2+ years. Just found out, one doesn’t work, and I’m dreading explaining to my new manager why I’ve never used it.
Comments
I wouldnât sweat it, since no one audited what you were doing, it was either not important or it was as much their fault as yours, because no one audited your work
Why are you supposed to login if you don’t need it for your work?
I mean, clearly you didn’t need that app.
Sounds like a lot of companies.
We had so many dumb apps it was impossible to log into them to keep account alive without calendar reminders…then every 18 months or so in an effort to reduce costs or something, they’d deprecate those and make worse ones.
I let a lot of them just die…rarely pulling “I need my account reset” if it ever came up.
It’s pretty wild that you were working for years without even knowing there was this other app, it’s like being in a relationship and only just finding out your partner has a secret bank account.
i dont think you fucked up. if this APP was soooo important then how have you been successfully doing your job for years? they should have confirmed you were on it a loooong time ago. You will like just get a new login and they wont say much.
You didn’t fuck up. You just missed something a couple years ago due to bad training. It doesn’t seem to affect your ability to do your job, so it’s fine
Stop blaming others, take responsibility for yourself. No matter what you do, you need to keep up with company policy and not ignore them.
If you were able to successfully do your job without any issue or anyone noticing for 2 years then you don’t need it
Gee why would you care about some app that you didn’t have the need to use? Unless you were explicitly told to open them and do something in them, you’re in the green.
If you were able to get by w/o it for years? You didnât need it.
May I ask what this mystery app was?
FedEx, is this you?
I’ve been there. “We’re really busy and need your help. We’re too busy to train you.”
Always clarify things when your supposed superiors haven’t made things clear with you. And NEVER lie. They’ll know. If they lose trust in you, you lose your job. If it’s your superiors who were at fault for not making things clear to you, then there’s no reason for you to fear telling the truth.
I wouldn’t sweat it if no one asked why you weren’t accessing it…if pressed, just blame onboarding being insufficient.
My company has different sites set-up in different domains/geographies – they don’t talk to each other aside from validation of login credentials BUT some of them make you inactive if you don’t hit that domain once every two weeks…site like the expense reporting system (typically only need to access it once per month when the corporate card statement drops). It’s a pain with IT to get the accounts unlocked but password NOT reset for these specific domains. No one knows or cares if I don’t access them recently aside from finance if I become latent with expense close-outs.
Don’t sweat it. Must be thst you didn’t really need it? I got access to our OneNote after working at a company for 2 years, because I didn’t know where to find it.
Turns out it was easy to find, if you looked in the right place.
you’re good. i’ve had many “apps” pushed on me over the years, and only ever logged in if i felt like it (notably, those apps were always phased out for something newer and shinier). as others have said, if it were important they’d have made an issue out of you not using it.
don’t tell the mgr why you weren’t using, just that your access needs to be fixed.
Lol there’s a work app I was told on day 1 (just over 2 years ago as well) I was supposed to log into every morning. It’s the app we use for the phone system (my job does not require me to be on the phones and I only get a phone call like 2 or 3 times a year, they just leave a voicemail) as well as the screen sharing software they can use to see our screens any time. I’ve never logged into it since that first day, and no one has ever said a word to me about it. Pretty sure that no one on my team uses it at all.
You just tell them same as us no?
“Sorry I never got training on that app so I never checked if I have access” followed by “I would love to attend the meeting when the new hire gets his training on this”
But only if you really want to use it
If not only say the first part