I worked for a state health insurance marketplace for the entire year and left AMA

Good day people of reddit, Just wanted to share and answer some questions regarding state health insurance marketplace. I worked as a customer service representative in a state health insurance marketplace (not gonna say which state since i had to sign an NDA) for a full year and had seen a lot of both common and unique problems that people face in both Open Enrollment Period and outside of it. Feel free to ask me your questions!