My daughter spilled liquid into my Dell Alienware laptop. I ensured the laptop was dried before sending it out. They are claiming it is a biohazard and therefore the warranty is void. They claimed there is mold and an odor (I have the system in hand, there is neither).
Mold is hardly an actual biohazard, but again, there is no mold anyway.
Has this happened to anyone recently? I’ve heard of many stories of them doing this.
They are telling me to go kick rocks and I cannot get in touch with any reps in the continental U.S.
Anyone have any ideas other than small claims court? If I take it to small claims, can I win? It sounds cut and dry, but not sure how it actually works.
Location: GA, USA
Thank you for your time!
Comments
Warranty doesn’t cover liquid damage I’m not exactly sure what you expect from them