what’s one piece of tech your agency rolled out that actually made your job easier?

r/

What’s one tool, system, or program that your agency adopted that genuinely helped you or your team? What flopped and why?

Also curious:
How do you usually find out if something works before you get stuck with it?

Appreciate any insights.

Comments

  1. Elegant_Trash5837 Avatar

    Axon draft is pretty nice

  2. Sad-Umpire6000 Avatar

    MDCs. We can read all of dispatch’s comments on a call that would tie up too much air time for the radio; run plates ourselves; initiate activities without using the radio (extra patrol checks, followup that won’t require backup); see the pending and stacked calls; get the details on other agencies’ calls (consolidated dispatch center); get the premise history for an address; car-to-car and group messaging (before we had cell phones); messaging with dispatch.