So this happened yesterday and again today there is some college thing going on in town so the hotel I work at is pretty busy. The front desk agent that I am working is a moron. He has been at the hotel for over a year and still has problems with check ins. Also, hes kind of rude to guest, if he doesn’t know the answer to a question he will lie and say the wrong thing then when corrected he gets pouty like a child and will stomp off.
I was on lunch and about to sit down to eat when he calls me that he needs help at the front desk. I went up and helped him with a room move that is so easy a new hire could do. I went back to eat my lunch got two bites in and he called again asking for help with telling a guest directions to get to us from the hockey stadium. I told him to just google map the areas and read it back to the guest. He didn’t know how to do that. So I went up and just did it. I told him again ok I am going to lunch give me 30 minutes please
I had to reheat my food AGAIN and he calls I finally snapped and by snapped I didn’t yell at him, but my voice was a lot harsher than it’s been. I said (His name) I don’t know why you are calling with every little thing if you can’t handle it for 30 minutes after you have been here for a year, I don’t know what to tell you other then maybe you should take the retraining over again and learn how to do your job correctly.
He got quiet and hung up was i the asshole
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So this happened yesterday and again today there is some college thing going on in town so the hotel I work at is pretty busy. The front desk agent that I am working is a moron. He has been at the hotel for over a year and still has problems with check ins. Also, hes kind of rude to guest, if he doesn’t know the answer to a question he will lie and say the wrong thing then when corrected he gets pouty like a child and will stomp off.
I was on lunch and about to sit down to eat when he calls me that he needs help at the front desk. I went up and helped him with a room move that is so easy a new hire could do. I went back to eat my lunch got two bites in and he called again asking for help with telling a guest directions to get to us from the hockey stadium. I told him to just google map the areas and read it back to the guest. He didn’t know how to do that. So I went up and just did it. I told him again ok I am going to lunch give me 30 minutes please
I had to reheat my food AGAIN and he calls I finally snapped and by snapped I didn’t yell at him, but my voice was a lot harsher than it’s been. I said (His name) I don’t know why you are calling with every little thing if you can’t handle it for 30 minutes after you have been here for a year, I don’t know what to tell you other then maybe you should take the retraining over again and learn how to do your job correctly.
He got quiet and hung up was i the asshole
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> for snapping at the front desk agent and telling him to retrain
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Contest mode is 1.5 hours long on this post.
NTA. If this guy is as inept at his job as it sounds, he should be thanking Christ that he hasn’t been snapped at or fired. You handled things well and imo were almost too lenient with him because how the hell can you work in hospitality for over a year and act like that
NTA – and someone needs to talk with management about that person’s inability to do their job.
NTA
That’s a fair level of call out for the situation. You didn’t even tell him he wasn’t cut out for the job or anything, just that he is in need of retraining, which is a valid observation. Between incompetency and attitude, it sounds like he should be grateful to have this job at all.
NTA
NTA unless you have the power to fire him.
If you are in charge of his career it’s on you to do some things:
Have a clear documented process on how to do his job, things like room changes, etc.
Have conversations when he’s not actively working with a customer about where he needs to improve.
Firing him if after clearly documented processes, and a plan to improve his performance, he doesn’t meet the goal you set for improving his performance.
Document, Document, Document. Is it weaponized incompetence or is he just not capable of learning your processes?