Location:
Maryland
I deposited a check at the Federal Hill branch of M&T on the 16th After receiving a settlement amount of 26k. This was preceded by a check of 9k a few months prior. Later that day while trying to purchase food my card declined. I call customer service and they tell me that they cannot talk about my account being frozen over the phone, and that I need to go to a branch for the information. The next buisness day, I visit the branch and they also refuse to explain why my account is frozen completely. I had no access to the money I had prior,or the check I just deposited. They told me that that, the check was subject to M&T conditions,and so they have to take certain steps in regards to it.They refused to give me a timeline, a reason, or a written notice in regards to this issue once I asked for one. It has now been a week since. Without the ability to buy gas to work, food to eat, to pay my internet bill, credit card. Or anything else. Fast forward to today. The 23rd. They sent me a text simply saying my account was frozen and I was contacted by someone from their faur department. I asked why my account was frozen and was hit with “its our policy, nothing supercedes it” He then demanded to know where the money came from and what the purpose of the check was. And “if you don’t tell me the account will remain frozen indefinitely “
Do I just have to wait this out? What should I be doing? I’ve asked ai engines. Whats illegal about this. But id appreciate the help of people here. I’ve contacted a lawyer who said they don’t handle these types of cases. But couldn’t elaborate on “the type”
Thank youof