Location: Cincinnati, Ohio
On 8/11, last week Monday, I purchased a Used 2025 Hyundai Elantra Hybrid from Chevrolet dealer that was selling it for what I thought was fair price. I purchased it for a little over $30k. When purchasing I was informed that it still had it’s Manufactures Warranty, as it was only driven for 4k miles so far. This warranty last for 60k miles, or an expired time line I don’t have in front of me right now. We were offered an additionally warranty from the dealer, but we declined it think the manufactures was enough.
After driving it of the lot, and some time later that night, the check engine light came on. The car drive wise felt fine, so I had my roommate pull the code from the car. All he could tell me is the code told him that there is either debris in the engine, or the air fuel balance is not correct in the engine. Not sure what that means, but some have told me maybe it’s a bad censor as the car is running perfectly fine.
I have called the Dealer multiple times, and they keep referring me to Hyundai for assistance under the Manufacturers Warranty. Hyundai says they can see the car, but can’t provide me a loaner, so they keep referring me back to Chevrolet for assistance.
And now I have some people telling me I need to start writing an official letter to Chevrolet about this mess, to get things down on paper because they think I got screwed over.
I have no clue what to do, as I’m currently waiting on a different Hyundai location to get back to me to see if they can help me.
Can anyone help me understand what is going on here, and why Chevrolet could not help my initially at all sense I bought the car from them?
Comments
The used dealer will do nothing for you because they do not have to, and, it is covered by Hyundai. Your sole recourse is to get this fixed under the manufacturer warranty. That is it. Edit: I am 100% assuming this check engine code is covered under Hyundai’s warranty.
> why Chevrolet could not help my initially at all sense I bought the car from them?
Because they are a Chevy dealer, and your work is covered under the Hyundai warranty (edit: presumably covered).
You have a Hyundai with a warranty, so Hyundai are the ones responsible for fixing the car. Unless the Used Car dealer provided their own warranty, it’s not their problem.
I wouldn’t put much stock in your roommate’s diagnosis “Either it’s the fuel air mix or debris in the engine” is… not useful.
Your car is under the factory Hyundai warranty, the Chevrolet dealer isn’t supposed to help you.
You go to the Hyundai dealer who will perform the repair and get reimbursed by hyundai.
Ohio lemon law applies to used cars within 1 year from their original purchase date or under 18,000 miles. This does not to
Hyundai must service the vehicle but is not required to provide a rental or pay for a loaner.
You are entitled to a refund if the same recurring issue on the vehicle cannot be repaired within 3 service visits, or is in the shop for 30 or more cumulative calendar days, within the first 12 months or 18,000 miles.
In the event of a lemon law buy back it is handled by the manufacturer, Hyundai in your case.