Location: Florida
This is what my manager sent.
Team,
CSA audit failures are due to controllable issues: not stating names, asking about guests’ last visits, or not mentioning recharge details. To address this, starting 07/06/2025, any CSA failing an audit for these reasons will lose a commission. We will review audits before each payroll and make deductions, lets say you failed 3 auditions, we will deduct money of 3 commissions. Persistent failures will lead to serious discussions.
This is supported by our Regional leaders.