I was unemployed for a few months this past Spring and fell behind on my car payment. The car was repossessed. I went and paid off the debt immediately. The tow lot that is holding my car seems to be running a very shady business. You can only show up to get your car with an appointment. This appointment has to be made 72 hours in advance and confirmed via text. They do not answer the phone, emails, or online inquiries. I scheduled an appointment the other day for 3 pm. When I got there they told me I did not have an appointment (I did) and that my car was not paid off (it was). I have spoken with Kia finance about this who points me to a 3rd party company that has contact with the repo lot. Any advice would be helpful as I rebooked an appointment for 11:45 am tomorrow and still haven’t heard back from them.
Location: Chicago