Within reason, of course. They should to use their discretion as not to let it escalate to physical violence.
But there are way too many people out there who are absolutely awful to low-level employees who work at call centers, work at stores and wait tables. And they get away with it because they can, and it often gets them what they want too because the establishment caves. The employees shouldn’t be allowed to be nasty for no reason, but they should be allowed to tell Karens (and the male equivalent) to fuck off with zero repercussions.
If anything, I’d patronize a business more if they allowed employees to stand up for themselves and not take any shit and management had their back too.
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> They should to use their discretion as not to let it escalate to physical violence.
Yeah, that’s usually where the issue arises. The type of customer that needs to be told to fuck off is exactly the type of customer that respond to it with violence.
Work in sales and ya can
What mechanism do you think would allow you to find out whether a business is one that properly allows employees to stand up for themselves versus being run by lunatics? Everybody’s gonna spin every story in their own favor.
Yeah,. no.
That is not going to make anything better or solve any problems.
Me whenever I watch any of the viral videos of Waffle House employees beating up customers 😅
Those last couple of months during covid, when I’d already given my notice but was asked to stay, were the absolute best. I held nothing back, and it felt marvelous. I don’t think I could go back to being treated that way without having the freedom to tell my customers to kick rocks. Luckily, my current employer understands that. Probably why I’m still there.
Sounds like a good way to hurt your business
Well most customers are very friendly and nice and want to be on their way. In my experience in retail. Honestly the overly chatty ones are the most annoying. lol.
I always used to ask people to not swear at me or speak to me in that way, and if they persisted, I would end the conversation, hang up, or walk away. I also supported my staff I’d they did the same.