Location: Tennessee
Hi all – first post here, I have a question regarding an incorrectly installed appliance from a large company that outsources the installation.
Summary:
We ordered a kitchen range which was delivered very recently, it wasn’t until we were cleaning our kitchen and managed to touch the new range + something else metal and my wife grounded herself with 110v, and because of how she was standing she stumbled and did it again. This is an electric range so it has a 220v connection, which thank god she didn’t get that full load or this would be a very different story.
We called the company, who sent out another group of installers to verify it – and they confirmed they left off a “grounding plate” which is required per the installation manual and the sticker on the back of the appliance.
I’m extremely irritated by this because of the pain caused to my wife, and we have a 1 year old and 4 year old running around that could have absolutely done the same thing.
As of now they’re ordering a new range because they did not have the component needed for proper installation on hand, and because it comes with the range for the install.
Question:
What should we do here, do we just let this go, get a new range installed correctly and carry on with our lives? Or is it worth contacting an attorney for further advice?
I will admit that there is an emotional side to my post and question, and I’m pretty upset about the risk to my family – so I’m looking to get some objective advice on how to handle this going forward.
Comments
Unless there is any damaged such as medical costs, there isnt really a case and the company is working with you to have a new unit with proper installation.
A hypothetical problem results in a hypothetical lawsuit. We need actual issues to happen not what ifs. They fixed the issue, it’s not a design flaw as they have a grounding plate the installers missed.
Legal remedies are for damages you actually sustained–not “what ifs.” If your wife was actually injured and incurred medical costs, then those are the type of damages that may be compensable. If you are just irritated by the experience, then that is not something you’ll get recovery for.
If you do not have current injuries or damages to your home there is nothing for you to contact an attorney about. The law doesn’t work on “this could have happened.”
The company needs to make right what they didn’t do per the sales contract, and it sounds like they are doing that.