Location: MI, US
I made a small purchase in may everything was in clearance. Went back a week ago and purchased more of the same items from the same store. They were still in clearance, but a little higher price. The assistant store manager helped me and even price matched 2 items down to the original clearance price I paid back in May, which was kind of her. She did mention clearance items can be difficult to get sometime so I may not get the exact quantity of the items, but getting the bulk of my order wouldn’t be an issue, at least that is how I understood her comment.
I talked with the other customer service person and he said they have anywhere from dozens to hundreds of the items coming in over the next week/s, at worst they could call another store and the manager would price match it since I already placed the order.
The warehouse guy called me and I again confirmed the availability, he said it should not be a problem there was a lot of inventory from different stores and the central warehouse.
Fast forward to yesterday/today the pro-desk supervisor, never worked with him, emailed me saying none of the items I ordered were in stock or available expect for 3 pieces and they could not get them from other stores or the warehouse house because they were clearanced at his store, and not others. So the only way to get my order would be to pay full price for the items now. An additional $2,500. There is stock of the items at other stores.
I paid for it all, have a receipt and everything, this feel deceptive, almost bait and switchy, but I don’t think it quite is.
Do I have a recourse?
Comments
Bait and switch would be if they never had the items for sale and advertised the sale.
A refund is appropriate here.