Location: Arizona
My Girlfriend has her graduate school loans through the loan servicer Mohela and was previously on the now defunct SAVE program. Once all of the issues with the courts came up with the repayment plan she entered into the 12 month 0% interest loan forbearance offered for those on income driven repayment plans while the department of education tried to figure out the mess they created. Anyways come January she found that about 80k of “interest” has been added to her loans even though she is on 0% interest and even if she was accruing interest her highest loan is 7% and this calculated to roughly 25% of her total balance over the course of 6months. Repeated attempts to contact Mohela to resolve this problem deflected by staff basically saying that they’ll “fix it eventually”. Her interest is set to begin again 8/1 so in 4 days. What options does she have to resolve this problem as Mohela has given her their typical student loan servicer run around and have a track record of shady behavior?
Tldr: Mohela fraudulently added 80k to my GF’s federal student loan balance, have been useless in attempts to contact them to resolve the problem and are going to start charging interest in 4 days. What options do we have?