This feels like it’s pretty morbid compared to the other recent posts I’ve read.
I work for an agency that takes care of the elderly and disabled. I do projects quarterly that require me to send mass emails out for our clients to leave us a review. If we have clients that haven’t left a review yet or they’re a previous client, I send them the email in the same mass.
I made my list, put it in my drafts earlier in the week because we got busy asf and wound up sending it on Monday. I got into my office this morning and see there’s an email from the review request mass. Who is it? The clients child who just passed away. They are EXTREMELY offended that I sent that to them not even 24 hours later after their parent passed away.
So now I’m stuck thinking how I cannot believe I didn’t overview the list like I usually do! My guilt is high to say the least. I find myself being this empathetic person in this job and it made me second guess myself. My boss wasn’t angry and I’m glad she knows I didn’t mean any harm to her. However, this was a learning experience and I think my apology was heartfelt.
TL;DR: I fucked up by sending a client an email for a review for my place of work. Client’s parent passed not to long before I sent the review and they emailed back, offended. I made an apology but am left with guilt.