My husband and I rented a car in Portugal and unfortunately there was minor damage done to the car. Was reversing into a space in a parking garage that had ductwork plastered the same color as the wall. Didn’t see it in the mirror or backup camera, and the car sensors didn’t sense it either. Left a dent in the back of the wagon. I had waived the CDW insurance as I always do since I have rental car damage reimbursement through Chase Sapphire. I’ve never had to use it before. When I returned the car I was the damage would be charged to the card I booked with. Well, that was untrue. I was charged $850 to my Southwest card which was my default payment in the Avis app, must have done this a long while ago. I called Avis and they started a claim to have the bill transferred. They emailed me to say that charges due to damages cannot be transferred. So now I’m out $850.
TLDR; I will not be reimbursed $850 for not double checking which card was charged for my rental car damage.
TIFU when I didn’t check my default credit card for Avis.
r/tifu
Comments
Ouch…seems to be BS they “can’t” transfer the charge, more like “won’t ” I’d keep push them for that, moving up the chain. Sometimes it doesn’t seem like rental companies are worried about return customers, but maybe you can push that button.
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I hate to admit it, but it seems like they’re just holding onto that charge like it’s a treasure map… and I’d be calling every single person in that company until someone blinked and said yes, how do you even start that process again?
I have not heard of an airline card that doesn’t have rental coverage.
I don’t know which Southwest card you have, but all the Southwest options I’ve found, that are available for sign-up include rental coverage.
It sounds like a possible app bug that selected the wrong card as a default payment method. Maybe reach out to the news about them being unwilling to fix the issue caused by a suspected app bug. Also post all over social media about app the app bug with recommendations to delete all cards except the one with rental coverage to protect against wrong card bugs. Also delete all cards except for the one with rental coverage.