Location: Texas. I rented a unit under a big housing corporation that has a huge presence in Travis County. Lease ended June 14. I turned in my keys the same day. Sent my forwarding address even before that. They sent my account ledger telling me how much I’d get back for a deposit within a week of my move out. An employee said I would get a link for direct deposit or the letter itself pretty soon after receiving the ledger. I hadn’t gotten any link or confirmation, so I followed up a few times by phone and email to ensure no issues – predominantly to no response. While I would have loved to use the deposit to get head with upcoming bills, I totally understand that it can take the full 30 days before it’s mailed.
Today is the 30 day mark from the end of my lease/key return. Finally, I got a community manager on the phone who said they don’t start the 30 day mark until their system processes final utilities and other items with my account. This happens to be well over a week after my move out so they haven’t sent anything. I feel like TX Property code 92.103 is pretty clear on when the 30 day mark starts but I wanted to know if I’m incorrect. If they don’t send my deposit postmarked today at least by mail, would be be entitled to 3x the deposit? Or are they actually entitled to push the start date for my 30 day mark out due to how they handle my account?
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The law is clear, as you pointed out. If there were exceptions for “processing times” in whatever system the landlord is using, you can bet there’d be a whole lot of “slow systems” out there.